Payment, Charges and Refunds
2.1 Payments are made at the time of booking and can be paid with credit or debit card. We do not have access to your card number.
2.2 Your package must not exceed the limits of the service booked, either in weight or size. If they do, extra cost will be charged either as per our website rate or if not available courier imposed rates. If your shipment is overweight/oversized it may be delayed, returned to you or you may have to collect the shipment from the courier’s local collection/delivery depot without refund.
2.3 Any surcharges, fees or outstanding invoices must be paid within 14 days of receipt. We will directly charge your default saved payment card with an additional penalty of 20% of your total purchase with LuggEasy if you do not pay the invoice or query the outstanding invoice within 14 days.
2.4 No refunds will be offered for cancellation of service. Partial refunds may be offered if your package is severely delayed due to the courier. This does not apply if your labels have fallen off.
2.5 We understand that it might be a little difficult for you to perfectly estimate the quantity of boxes you need to purchase. Therefore, we guarantee that you are allow to return one box and get full refund. So don't worry about over-purchasing our service. However, you are not allowed to return more than one boxes, so do not over purchase too much.
(For example, Mike bought five boxes with LuggEasy, and then he found out that he only needs three of them, then he is only allowed to return one box and get full refund on that one box. The total cost of his purchase will be the price of four boxes.)
2.6 If you decide to not use our service at all after we shipped the label, no refunds will be offered as well.
2.7 Any refunds will be made back to the original source. These sources are credit/debit cards. We cannot refund to another source.
